Frequently Asked Questions

Everything you need to know about framing your memories.

What materials are used in MaggieFrames products?

We use sustainably sourced solid hardwoods, museum-grade acrylic, and acid-free matboards to ensure your artwork remains protected and beautiful for decades.

How do I choose the right frame size for my art?

Our size guide refers to the interior dimensions of the frame. If you are using a mat, ensure the mat opening matches your artwork size, while the outer mat dimensions match the frame size.

How long does shipping take?

Standard orders are processed within 2-3 business days. Shipping typically takes 5-7 business days depending on your location within the continental United States.

Do you offer custom framing services?

Yes, we provide bespoke framing solutions. You can upload your digital photos for printing and framing, or select custom dimensions for your existing physical pieces.

What is your return policy?

We offer a 30-day satisfaction guarantee. If your frame arrives damaged or doesn't meet your expectations, contact our support team for a full refund or replacement.

Is the hanging hardware included?

Every MaggieFrames order comes with a complete premium hanging kit, including wire, nails, and wall bumpers, tailored to the specific weight of your frame.